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Click
here to read what our customers say about us
OUR PRODUCTS…. they’re
second to none
OUR SERVICE …. we’re
dedicated to making your experience of buying radiators as easy and
enjoyable as possible
AND OUR REPUTATION….
we’re
widely regarded as the best in the business.
The first of our kind, we lead where others follow.
We are a family business where every customer counts. With years of
experience behind us, we have a proven track record, and are here to stay.
We
have been independently recognized as a reputable company
In
2005, Feature Radiators was named as one of the top ten national finalists
in HSBC’s Small Business Awards. “Pioneers of the radiator world, Feature Radiators have
played a major role in the way we perceive the household radiator. The company have gone from strength to strength, thanks to its
unique vision, quality products and unrivalled service. The number of repeat customers and word of mouth recommendations
speaks volumes. I am delighted their achievements have been recognized. ”
commented Lucy Rushworth of HSBC. To
date, Feature Radiators are the only radiator company to have been
selected for this award.
Our
prices are highly competitive
Well
known and respected within the industry, our direct arrangements with
leading importers and manufacturers enable us to provide quality radiators
(many exclusive to us) at highly accessible prices.
We
are a true specialist
We
specialize in radiators, just radiators. Radiators are not a side-line for us.
Our sales team’s product knowledge is unrivalled. They can direct you to the best radiators available for your
project, in terms of style, budget, lead-time and performance, which in
turn will save you time, money and stress.
Our
sales team don’t work on commission. Their goal is simply to find you the right radiators, no matter how
big or small your project and whether you are a trade or retail customer.
We want you to recommend us, and the honest, unbiased advice of our
sales team reflects this.
We
have a designated technical department, with years of relevant experience,
to help with more complex issues. And
if you’re not au fait with all things technical, our team are happy to
talk directly to your plumber, heating engineer or project manager.
We
hand pick the best products on the market
Our
collection is made up of the best radiators on the market in terms of
quality, design and value for money. Our experts have a keen eye for detail and innovation and have only
selected products which are finished to a high standard and are made to
last. In other words, we’ve
done the research for you and only sell products we believe in.
We
are not in the business of selling cheap radiators or towel rails where
the quality is inferior and the finish is poor (such as nasty brackets or
rough chroming). Similarly,
we won’t promote a radiator if it doesn’t represent good value for
money, even if the quality is good (e.g. where the performance is poor and
the price high).
We
strive to stay on top of industry developments, to make sure that our
range always includes the best radiators available.
If we can’t find what our market wants, then we commission it.
These exclusive lines have proved popular and have become the envy
of our competitors.
You
can see our products on display in our showroom
Our
radiators can be seen “in the flesh” at our showroom, where there are
over 150 radiators and towel rails on display, making it the most
comprehensive collection in the UK. Visitors
travel from all corners of the UK to visit us.
We’ve had customers travel from as far away as Cardiff,
Southampton, Exeter and Aberdeen (and the neighbours of the Cardiff couple
visited us the following week!). Orders
can be placed over the phone or by email, but if you prefer to see and
touch the radiators, and meet our experts in person, then a visit to the
showroom is well worthwhile.
We
are responsible sellers – in it for the long haul
We
don’t sell online for good reason.
Although from our point of view it would be cost effective, we
don’t think online selling is responsible or appropriate for the
radiator market as it is today. And
the regular feedback we get from disgruntled customers of website only
operations, backs this up. There are simply too many issues that need to
be clarified and explained before you can reach an informed decision.
By talking to you, we can ensure that we sell you the right
radiators for your project – matching your requirements in terms of heat
output, dimensions, design, budget and lead-time.
If your chosen item is out of stock and you’re in a rush, then we
can suggest good alternatives, saving valuable time. We can also make you
aware of other relevant issues such as how the delivery procedure works or
information specific to a particular style.
However limited or extensive your knowledge of radiators and
central heating systems, we are here to help.
We
treat our customers the way we would want to be treated
Our
customer services team are here to ensure that you are kept informed
throughout. Our service is
friendly, honest and efficient. Unlike
many of our competitors, we have sufficient staff to ensure that our
telephones are always answered during office hours, and your enquiries are
dealt with promptly.
We
are always keen to hear customer feedback as we are constantly reviewing
our procedures and adapting where necessary.
We
are here to help if things go wrong
An
important point in choosing where to buy your radiators from, is what
happens if things go wrong? As
with any other product you purchase, there is always a risk, however
minor, of the goods arriving damaged, or with a manufacturing fault.
If problems arise, we won’t disappear, we will work with you and
strive to find the best solution. If
a replacement is needed, we appreciate the inconvenience caused, and will
pull out all the stops to get it to you as soon as possible.
We
deliver nationwide for a nominal charge
We
deliver all over the UK mainland (and off the mainland if there’s a
bridge e.g. Anglesey). We
don’t deliver direct to places outside the UK mainland, but can deliver
to a nominated shipping agent, for onward transmission to site.
We use transport companies that specialize in handling fragile
goods to limit the risk of damage, and subsidize the cost, rarely charging
more than £25 per consignment.
Hi all,
Just an update.
Even my plumber was impressed with the quality and fitting of the radiator
supplied, I was pleased with the style and price and it looks brilliant!!
Your advice has been really professional, you know your stuff.
Thanks again.
Clive (Dorset)
To Whom It May Concern
I am pleased to return your joining tool, on which I have paid a £100
deposit. I would also like to add a big thank you to your team for
providing such a friendly and helpful service.
Such wonderful customer service is hard to come by these days!
Best Wishes
Kirsten Sees
Hi,
Thought you would like to know that I received my Hot Spring 120 chrome
raddy this morning.
I’ve plumbed it in and it has taken pride and joy in our kitchen.
I am very impressed with your company.
Impressed with your courier, it arrived at 8.30 this morning.
Thanks for doing business with me. It
was Nick who I dealt with. I
will be recommending your company to all my friends.
When I have tiled I will forward a pic of the raddy if you’re
interested. If not, no problem.
Thanks and god bless
Greg Wakefield
Hemel Hempstead.
Dear Feature Radiators,
Our radiators have just been delivered, thank you, they are great!
I would like to thank you all for the fantastic service you have offered
us over the past few weeks. Whilst
buying our cast iron radiators we have found all staff to be polite,
knowledgeable and helpful and even the delivery driver was friendly and on
time!
We look forward to doing business with you again and would definitely
recommend your products and service! Thank you and well done!
Dr E Russell
Dear Phil,
We’ve just today received delivery of a Rococo with brass wheelhead
valve(s) and just wanted to say a quick thank you for the radiator.
Both the radiator and valves have exceeded our expectations and we
were also very impressed with the care taken with the delivery of the
item. Expect to hear from us
as soon as my wife starts nagging me to decorate the other rooms!
Once again, many thanks.
Chris (& Sharon) Acaster
Dear all,
I just wanted to thank you for all your help and efficiency regarding the
purchase of our radiators. Feature Radiators have been extremely helpful right from the
beginning with the advice and help Jason gave us when we were first
choosing our radiators to resolving the problem with the leaky radiator.
We have just completed a complete refurbishment of our house and
encountered a number of problems from a couple of other companies with the
quality of the product supplied. Neither of those companies has provided us with the customer
service that Feature Radiators have.
Thank you very much.
Kind Regards
Karen Rakowska
Dear Nick,
Please find enclosed cheque in payment for the Millenium radiator.
Many thanks for your helpful guidance – such good service from
you again.
Your faithfully
Trevor Campbell
Hello
Just to let you know that our Decoral Radiators have arrived safely and we
are very pleased. Hopefully
the fitting will be as straight forward as the purchasing.
I wanted to thank you for your excellent service and to say how
much we enjoyed our visit to your showroom.
We will certainly be recommending Feature Radiators to our friends.
Thanks again,
Gill James
Dear Feature Radiators,
Just to let you know that my radiator arrived safely today and it is
beautiful.
Thank you very much for supplying the radiator.
I can’t wait to see it in position.
With kind regards
Jayne.
Hi,
Radiators received without a hitch. Thanks
for a smooth transaction.
Donald McIntyre.
Dear Helena,
Thanks for all your help, it has been great working with you over the past
couple of weeks. I would
appreciate your current brochures etc and updated price lists.
Many thanks
Richard Ewen RIBA
Richard Ewen Architects
Dear Phil,
Many thanks for the towel fittings that you sent for the radiator.
We are making use of one which is doing okay so far. Thanks
for your prompt reply to my enquiry.
Your service has continued to be excellent.
Regards
Geraldine McHugh.
Dear Helena,
Just to let you know that we received the replacement radiator last
Tuesday and it is now fitted and working.
Thank you for your concern and prompt action over the damaged
radiator, it was much appreciated.
Yours,
Jackie France.
Dear All,
I just wanted to say a big thank you to everyone who helped us get the
radiator we wanted, in the colour we wanted.
I know it must have been as frustrating for you as for us, but I
was delighted with the level of service you gave us.
It was so refreshing to be kept in the picture throughout.
You will be pleased to know that I still love the colour and it
matches everything perfectly – it was worth the wait.
I have already recommended you to a number of friends and hopefully we
will see you again as the house renovation progresses (slowly!).
Again, many thanks
Annys and Steve Busby
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